You are the Product Manager for Spotify Premium Retention in India. Historically, your monthly churn rate has been a stable and healthy 2.0%. However, over the last quarter, this has crept up to 2.1%. While a 0.1 percentage point increase may seem minor, it represents a 5% relative increase in churn and translates to thousands of lost subscribers and a significant hit to recurring revenue. You need to diagnose the cause of this "leaky bucket" and propose a solution.
A Root Cause Analysis (RCA) interview is a type of product management case interview designed to test your analytical rigor, structured problem-solving skills, and ability to diagnose complex product performance issues. Instead of designing a new feature, you are given a scenario where a key metric has unexpectedly changed (e.g., dropped, spiked, or stalled), and you must investigate the "why." The interviewer's goal is to see how you move from a high-level problem statement to a precise, verifiable cause, and then propose a fix.
To ensure you have the best possible experience, treat this simulation like the real thing. Here are a few tips to help you prepare:
Grab a Pen and Paper: This is essential. You'll need it to structure your thoughts, perform calculations, and take notes on the information you receive.
Find a Quiet Space: The AI interviewer is sensitive to voice input and will be interrupted if it detects noise, therefore find a quiet spot and give the interview as you would for any other interview.
Think Out Loud: Your thought process is what's being evaluated. Verbalize your structure, your hypotheses, and your math so the interviewer can follow your logic.
The Persona is a Test: Your AI interviewer will be professional and demanding. This is intentional to simulate the pressure of a real consulting interview. Stay confident and trust your analysis.
The AI is a Tool, Not a Person: Our simulation is highly advanced, but it's not perfect. If it seems to misunderstand something, simply clarify your question and continue with your logical approach.
In case of issues: We are here to help you 24X7 in case you face any persistent issues, please reach out to us at oddmindinnovations@gmail.com or contact us at +91 9357575767